Salesforce Service Cloud Implementation Services
Salesforce Service Cloud Consulting Services
Implementing Salesforce Service Cloud?
What We Can Achieve Together
+8%
Grow Customer Lifetime Value
When evidence-based Best Practices are sequenced in a customer satisfaction performance improvement plan and automated in Salesforce, Customer Lifetime Value is shown to increase 8%.
25-95%
Retention Increases Profits
Research from the Harvard Business School found that increasing your customer retention rates by 5% can increase your profits by 25-95%, due largely from the two-fold effect that existing customers spend more and require less cost to serve.
20%
Revenue Growth
Use analytics to prove your efforts are contributing to your company's top and bottom line.
McKinsey research shows that fee-based customer service can deliver up to 20% of total company revenues.
Salesforce Service Cloud Implementation Best Practices
Customer Service Excellence is built on a combination of 9 evidence-based best practices and enabling technology. One without the either won't get you there.
Salesforce is the customer service technology of choice for most companies.
At Johnny Grow, we help clients integrate the 9 customer service best practices with Salesforce to drive order of magnitude improvements to the agent experience, customer lifetime value, customer retention and contact center ROI.
The combination of customer service best practices and Salesforce technology improves every customer and revenue goal for the company and makes the contact center a top contributor in achieving the company's top priorities.
Best-in-Class Performance Results
The Johnny Grow Ascend methodology integrates business processes with Salesforce technology to achieve Best in Class performance results.
Some of the measurable differences among the three performance archetypes are shown below.
Key Performance Indicators vary by industry. The figures above are cross-industry averages for B2B midmarket companies.
It's a data-driven approach that integrates evidence-based best practices and technology to maximize customer and company outcomes in the least time, cost and risk.
So, for leaders looking to shift their operations from hopeful explorations to science-based execution that brings visibility, predictability and scale, consider Johnny Grow to assist in your journey to Best in Class performance results.
Signature Solutions
Customer Retention Programs
Improve short term revenues and create a multiplier impact to long term profits
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The Customer Service Excellence Report
The Customer Service Excellence Report ranked the customer service and support strategies, methods and technologies which delivered the biggest impact when implementing Salesforce.
The report identifies what the top performers (i.e., the top 15 percent) do better and differently than their lower performing peers – and how they do it.
Evidence-based best practices provide prescriptive guidance engineered from the actions of the Best-in-Class to make the most successful programs measurable, repeatable and predictable.
Get Started with Design Thinking
A one-day Design Thinking workshop identifies how to apply your CRM software to achieve the most important and highest impact customer service improvements or growth opportunities; measured in agent, customer and business outcomes.
At the end of the day, a Salesforce Service Cloud consultant expert will have facilitated group collaboration that identifies clear and measurable actions for immediate deployment.
The Most Successful Salesforce Service Cloud Implementation Projects Start Here
Schedule an introductory call with a Salesforce Service Cloud consultant to learn how we can help accomplish your most important goals.