Business Process Optimization Consulting

Johnny Grow

Simplify, Streamline and Automate Processes

Speak with a business process improvement consultant

What We Can Achieve Together

Increase Productivity

Streamlined processes achieve double digit labor productivity improvements.

For example, a study by Innoppl found that staff productivity increased by at least 15% while a Salesforce study found improved productivity up to 34%.

Accelerate Processes

According to G2, accelerated transaction-based cycle times not only deliver outcomes better and faster, they also reduce operational costs by as much as 23% and administration costs by as much as 22%.

Improve the User Experience

Company strategies change on average, every 14 months, however, processes are updated every 4 years. This gap creates inefficiencies that frustrate staff and increase labor cost. Process improvement roots out these inefficiencies and improves the user experience.

A Business Process Improvement Consultant Approach

We help clients streamline and automate business processes and make business outcomes efficient, effective, and predictable.

While every client project is unique, most achieve the maximum benefit in the minimum time using our 3-step process.

1

Streamline

It's important to recognize that you cannot refine a process before it is consistent. You cannot improve it until it's measurable. And you cannot automate it before it is streamlined. Otherwise, you automate inefficient processes which just incur the inefficiencies faster.

Business Process Automation

Bad processes are not helped with good technology. That's why business process design, also referred to as business process improvement (BPI) or business process reengineering (BPR), is a prerequisite to process automation. You want to simplify, streamline, and then automate, in that order.

2

Automate

Technology generally applies workflow tools to increase efficiencies and staff productivity, decrease errors and process cycle times, improve service levels and support scale.

There are many automation tools to choose from. However, recognize that each tool may create an additional data silo, require added system integration, and complicate the user experience.

When it comes to tools, less is more.

If you use a Customer Relationship Management (CRM), Marketing Automation Platform (MAP) or other business software platform, you probably have the tools and constructs for automation. These types of platform solutions offer workflow tools, journey maps and artificial intelligence to name just a few options. If you don't have an existing technology platform, a central Business Process Management (BPM) solution may be the ticket.

3

Measure and Improve

The final step is to use performance analytics to measure process efficiency and effectiveness and show which processes are working and which need improvement.

Good analytics use key performance indicators (KPI) to measure process efficiency. They surface variances and escalate problems so they can be quickly remedied. They often use exception-based reports for things like lead leakage, neglected sale opportunities, areas for coaching, or activities that don't add value.

Better analytics measure process impact to business outcomes. For example, a key objective with CRM technology is to improve customer relationships. That's an overarching objective that must be examined at multiple levels to measure effectiveness.

The best analytics use industry benchmarks to compare KPIs with peers and competitors and identify underperforming areas that when improved will deliver the biggest financial uplift. Industry benchmarks help companies avoid insulating themselves from the real world. When acted upon, they turn competitive knowledge into competitive advantage.

Sales Win Rate Benchmark
Sales Win Rate Benchmark | Source: Sales Excellence Report (B2B industry average)

"Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better."

— Professor, management consultant and all-around business guru W. Edwards Deming

Business Automation Consultant Experts

We have created a specialized niche helping companies optimize business processes.

Our prescriptive methods and technology accelerators bring proven techniques to achieve repeatable outcomes. Our purpose-built analytics bring visibility and predictability to progress and forecasted results.

To de-risk our programs, we include program management, organizational change management and governance.

Optimized processes not only deliver repeatable outcomes and quality results, they also create confidence and trust.

Process Automation Success Starts Here

If you are looking for assistance, we have some options.

Visit the Business Process Optimization Insights Hub for business automation consultant recommendations, best practices, research findings and supporting technologies.

Or for professional help, schedule an introductory call with a business process optimization consultant using the form below.

Business Process Consulting Specialists