Salesforce Service Cloud Implementation Services

Johnny Grow

Salesforce Service Cloud Consulting Services

Implementing Salesforce Service Cloud?

What We Can Achieve Together

+8%

Grow Customer Lifetime Value

When evidence-based Best Practices are sequenced in a customer satisfaction performance improvement plan and automated in Salesforce, Customer Lifetime Value is shown to increase 8%.

25-95%

Retention Increases Profits

Research from the Harvard Business School found that increasing your customer retention rates by 5% can increase your profits by 25-95%, due largely from the two-fold effect that existing customers spend more and require less cost to serve.

20%

Revenue Growth

Use analytics to prove your efforts are contributing to your company's top and bottom line.

McKinsey research shows that fee-based customer service can deliver up to 20% of total company revenues.

Salesforce Service Cloud Implementation Best Practices

Customer Service Excellence is built on a combination of 9 evidence-based best practices and enabling technology. One without the either won't get you there.

Salesforce is the customer service technology of choice for most companies.

At Johnny Grow, we integrated the 9 customer service best practices with Salesforce to drive order of magnitude improvements to the agent experience, customer lifetime value, customer retention and contact center ROI.

Customer Service Cloud Best Practices
Customer Service Best Practices | Source: Customer Service Excellence Report

The tight integration of customer service best practices and Salesforce technology improves every customer and revenue goal for the company and makes the contact center a top contributor in achieving the company's top priorities.

The Johnny Grow Customer Service Excellence framework, evidence-based best practices and integration to Salesforce will accelerate the value of Salesforce in the contact center.

Signature Solutions

image
image

Customer Experience Programs

Increase margins, customer share and retention

Learn More  
image
image

Customer Satisfaction Programs

Grow customer profitability and customer lifetime value

Learn More  
image
image

Customer Retention Programs

Improve short term revenues and create a multiplier impact to long term profits

Learn More  
image
image

Agent Experience Programs

Increase staff productivity and decrease agent churn

Learn More  
image
image

Contact Center Technologies

Achieve process automation, information reporting and scale

Learn More  
image
image

Customer Service Optimization

Shift Customer Service from a Cost Center to Profit Center

Learn More  
image
image

Artificial Intelligence

Use AI to improve customer service and lower cost to serve

Learn More  
image
image

Contact Center Analytics

Get real-time customer information and decision support

Learn More  
image
image

Best-in-Class Performance

Achieve Best-in-Class CRM for Customer Service

Learn More  

The Customer Service Excellence Report

The Customer Service Excellence Report ranked the customer service and support strategies, methods and technologies which delivered the biggest impact when implementing Salesforce.

The report identifies what the top performers (i.e., the top 15 percent) do better and differently than their lower performing peers – and how they do it.

Evidence-based best practices provide prescriptive guidance engineered from the actions of the Best-in-Class to make the most successful programs measurable, repeatable and predictable.

Get Started with Design Thinking

A one-day Design Thinking workshop identifies how to apply your CRM software to achieve the most important and highest impact customer service improvements or growth opportunities; measured in agent, customer and business outcomes.

At the end of the day, a Salesforce Service Cloud consultant expert will have facilitated group collaboration that identifies clear and measurable actions for immediate deployment.

See the workshop agenda

Design Thinking Workshop
Design Thinking Workshop

The Most Successful Salesforce Service Cloud Implementation Projects Start Here

Schedule an introductory call with a Salesforce Service Cloud consultant to learn how we can help accomplish your most important goals.

Salesforce Service Cloud Implementation Services