CRM Center of Excellence

How to Implement a Salesforce CRM Center of Excellence

What's in the Report

What You Will Take Away

A Salesforce Center of Excellence shifts from routine CRM operation that delivers incremental improvements to much higher utilization of CRM software that drives increased user adoption, business outcomes and technology ROI.

Implement a CRM Center of Excellence to achieve a force multiplier performance impact by disseminating CRM skills, insights, best practices, and services throughout the organization.

A Salesforce Center of Excellence White Paper