Johnny Grow Customer Experience Insights
Customer Experience insights, research findings, best practices and expert opinions
How CX Programs Create Price Premiums
Research shows just how much more customers are willing to pay for differentiated customer experiences
Customer Experience Research Reveals 356% ROI Payback
Research reveals the factors that deliver increased customer lifetime value and accelerated revenue growth. It also shows that every dollar invested into a CX program earned $3.56 in additional company revenue.
The Most Important CX Metrics
How to use CX Metrics to increase customer repeat purchases, customer share, customer retention and company revenues
An Implementation Framework to Roll Out a Wildly Successful and Highly Profitable CX Program
A proven deployment framework to design, deploy and profit from differentiated customer experiences.
Customer Experience Dashboard Best Practices
Customer Experience Dashboards drive improved customer interactions and company financial outcomes when they adopt 3 essential best practices
The 5 Customer Experience Trends that stand above all others
CX trends that show how businesses grow revenues and profits by delivering superior and differentiated customer experiences
Here’s How a CX Strategy Accelerates Customer Affinity and Company Revenues
Research findings and best practices show how to design a CX strategy that fuels significant and sustained revenue growth